Your order will normally be dispatched within 3 days at which point you will receive a dispatch email from us. How long your order takes to arrive will vary depending on the shipping method. The approximate time scales are as follows:
UK - 2-5 days
EU - 7-14 days
If your order has not arrived in this time please contact us hello(at)tenderbooks.co.uk and we will advise you accordingly.

Costs are determined by the weight of your order and are approximately as follows:
UK up to 0.5kg £4.00
UK up to 1kg £6.00
UK up to 2.27kg £9.00
UK up to 9.07kg £19.00
EU flat rate up £25.00

This will be processed at the time of checkout

More information on our returns policies can be found here
More information on our terms of service can be found here