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Delivery

Your order will normally be dispatched within 3 days at which point you will receive a dispatch email from us. How long your order takes to arrive will vary depending on the shipping method. The approximate time scales are as follows:
UK - 2-5 days
EU - 7-14 days
If your order has not arrived in this time please contact us hello(at)tenderbooks.co.uk and we will advise you accordingly.

Costs are determined by the weight of your order and are approximately as follows:
UK up to 0.5kg £4.00
UK up to 1kg £6.00
UK up to 2.27kg £9.00
UK up to 9.07kg £19.00
EU flat rate up £25.00

This will be processed at the time of checkout

Please ensure all delivery information is correct at the time of your order. We aim to ship promptly and will email you with tracking information (please check your junk folder!). We hold no responsibility if your parcel is held in customs and unfortunately we cannot predict if this will happen. We do not cover any local duties and taxes that may be applied. 

More information on our returns policies can be found here
More information on our terms of service can be found here